- OWNERSHIP OF THE WEBSITE AND CONTENTS
1.1. www.eliseetsardine.com belongs to the Élise et Sardine brand, whose owner is Mariona Galan Bertran, 47908570F, with address at calle Mirasol, number 4, Cabrils (08348), e-mail email@example.com.
1.2. The present conditions regulate the purchase of products through this website, the purpose of which is the sale of UPF50+ sun protection swimwear to care for the skin of children (0 to 11 years old) and adults; original and Mediterranean designs of ethical and sustainable production (made in Barcelona).
Élise et Sardine will only sell products to CUSTOMERS located in the European territory, so the scope of application of these conditions will be for that territory.
- CUSTOMER SERVICE
For customer service and after-sales services, please contact us at the following e-mail address: firstname.lastname@example.org.
- ORDER MANAGEMENT, PRICE AND PAYMENT
3.1. The CUSTOMER will process his/her order through the WEBSITE, selecting the product he/she wishes to purchase by clicking on the option “add to shopping cart” that appears under the photo of each product. Once the selection of the product in the shopping cart has been completed, the CUSTOMER must click on the option “Pay for my purchases” and “Next step”.
3.3. The prices indicated on the website are expressed in euros including applicable taxes at all times. These prices may be modified at any time, however, the products will be invoiced on the basis of the rates in force at the time of ordering.
3.4. In the event that the product that the CUSTOMER wishes to purchase is subject to a promotional sale, the final price before payment will detail the final reduced price caused by the promotional sale or by the introduction of discount codes or vouchers.
3.5. The CUSTOMER must verify the information displayed on the order placed and then select the method of payment (paypal, stripe or bank transfer).
3.6. Once the purchase process is completed with the payment, the CUSTOMER will receive, at the email address indicated in the registration form, a communication confirming the order.
3.6. You can check the status of your order at any time by accessing “my account”.
- SHIPPING COSTS AND DELIVERY OF THE PRODUCT
4.1. The shipping costs of the order shall be borne by the CUSTOMER and are NOT included in the price of the products, so the CUSTOMER must pay the price for the shipping of the product purchased. The shipping cost of the products is as follows:
3,99€ national shipping (except Canary Islands, Ceuta and Melilla).
10€ shipping to European countries
4.2. The delivery times of the products to the address indicated by the CLIENT will be from 1 to 3 working days from receipt of payment of the order for orders in Spanish territory and from 4 to 5 days for other European countries. The logistics management of the CLIENT’s orders is the responsibility of the companies contracted by Élise et Sardine.
4.3. It is up to the CUSTOMER to check the status of the order at the time of delivery and then to make any reservations, suggestions or complaints that the CUSTOMER considers justified via email@example.com.
4.4. When Élise et Sardine foresees that, for any reason, it will not be able to meet the delivery time corresponding to a given order, it will contact the CLIENT to inform him/her of the situation.
4.5. The order will be delivered to the address indicated by the CUSTOMER at the time of purchase. If the address indicated by the CUSTOMER to receive the order is incorrect, false or written with errors that make delivery impossible, Élise et Sardine will not refund the shipping costs. In such cases, if the CUSTOMER wishes to have the order resent, he/she will have to pay the delivery costs again.
- RIGHT OF WITHDRAWAL
5.1. The CUSTOMER has a period of 14 calendar days from receipt of the purchased product to exercise his right of withdrawal, i.e. to proceed to its return without giving any reason.
5.2. To exercise the right of withdrawal, the CLIENT must notify Élise et Sardine at firstname.lastname@example.org. Once the exercise of the right of withdrawal has been notified electronically, an acknowledgement of receipt will be sent confirming its receipt by the same means.
5.3. The CLIENT may exercise his/her right of withdrawal from the purchase made within 14 calendar days of receipt of the order without the need to provide any justification. Once the period of 14 calendar days has expired, the right of withdrawal will expire.
To exercise the right of withdrawal, the CUSTOMER must notify via email@example.com its decision to withdraw from the contract by means of an unequivocal statement. To notify the exercise of the right of withdrawal, the CUSTOMER may use the following model text:
“To the attention of Élise et Sardine
I/we hereby inform you (*) that I/we hereby withdraw from my/our (*) contract for the sale of the following good/provision of the following service (*)
Ordered on/received on (*)
Name of the CUSTOMER who has contracted the order
Address of the CUSTOMER who has placed the order or the place he/she has indicated to receive his/her order”.
5.4. To comply with the withdrawal period, it is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the period of 14 calendar days.
5.5. Consequences of withdrawal:
In the event of withdrawal, the CUSTOMER will be refunded the amount of the order price and shipping costs to the address indicated in the order. The refund will be made by the same means of payment used by the CUSTOMER for the initial transaction, unless the CUSTOMER has expressly stated otherwise. The refund will be made once the return of the products has been confirmed and, in any case, no later than 14 calendar days from the date on which we are informed of the decision to withdraw.
The CUSTOMER shall bear the direct cost of returning the order for exercising the right of withdrawal, which must be made within 14 calendar days following notification of the exercise of the right of withdrawal.
The CUSTOMER must return the products purchased with all accessories and packaging to the address of Mirasol street, number 4, Cabrils (08348), Barcelona, Spain.
- GUARANTEE FOR FAULTY PRODUCTS
The products purchased that do not conform to the contract have the legal guarantee of 2 years contained in the Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.
The CUSTOMER shall not assume the direct cost of the return in the case of products affected by a lack of conformity with the contract due to defects of origin. This cost shall be borne by Élise et Sardine.